We supply, install and commission self-service terminals across the North Rift. When a terminal stops working, the queue at the branch grows and so does the pressure on the staff — our team focuses on bringing the equipment back into service as quickly as possible. That is exactly what we work on: why are there so many people waiting.
Serving Eldoret with quality materials and certified professionals.
From survey to go-live across a branch network.
Anchoring, then connection and commissioning.
Surrounds and signage along the customer route.
Assessment of power supply and connectivity.
Weekly progress across all sites in a rollout.
Snagging and adjustments after go-live.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Real reviews from Eldoret clients.
"Machine was on site in four days because they hold stock here."
"Commissioning was thorough and the handover was clear."
"They cover the smaller towns that others will not travel to."
Illustrative images of a typical intervention.
Contact us today and receive fast, professional service.